Dialpad Launches Real-Time AI in Japan

Dialpad, the leading AI-powered business communications and agentic platform, announced the launch of its full suite of real-time AI capabilities in Japan.

Japan is one of Dialpad’s fastest growing markets. Offering these AI capabilities free for the first three months is our way of helping every team experience the future of work.

Beginning , all Japanese customers will be able to access Dialpad’s advanced AI features at no additional cost through April 2026.

This launch includes real-time Japanese transcription, AI Recaps that include summaries with automatic action items, and real-time coaching features to assist sales and support teams with customer interaction – all built on Dialpad’s proprietary in-house models designed specifically for business communication.

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Setting a New Standard for AI in Japan

Japan presents one of the world’s most complex environments for speech recognition, requiring deep sensitivity to linguistic context, honorifics, and business communication nuance. Dialpad’s AI models – built in-house and trained on real conversation – deliver unmatched accuracy, speed, and security for Japanese users.

Through its partnership with SoftBank, Dialpad will accelerate the adoption of these AI tools across enterprises, SMBs, and support teams throughout Japan.

“Japan is one of our fastest‑growing markets,” said Craig Walker, CEO and Co‑Founder of Dialpad. “By combining SoftBank’s reach with Dialpad’s AI‑native platform, we’re enabling a new era of productivity and clarity for Japanese businesses. Offering these AI capabilities free for the first three months is our way of helping every team experience the future of work, starting .”

“We are proud to partner with Dialpad to bring next‑generation AI communication tools to businesses across Japan,” said Yasuaki Miyamoto, VP, Enterprise Product at SoftBank Corp. “Dialpad’s in-house AI is a natural complement to SoftBank’s commitment to digital transformation, and together we will help Japanese organizations work smarter, faster, and more securely.”

“With Dialpad’s in-house AI, customers can reduce the time and effort required for after-call work such as visualizing conversations, generating summaries, and creating meeting notes,” said Takeshi Otsuki, Japan Country Manager, Dialpad. “Going forward, Dialpad will continue to leverage AI technology to deliver more effective and efficient business communications.”