Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW), the world’s largest contact center event series taking place now through June 23, it will showcase composable contact center solutions in the Experience Economy where, in order to succeed, businesses must deliver Total Experiences […]

Smarty, a leader in location data intelligence, announces today the release of their QGIS Geocoding Plugin for US Addresses to provide an easy way for users of the popular GIS software platform to validate, standardize, and convert addresses to their latitude and longitude coordinates (geocodes). The plugin allows manual address entry as well as batch

Industry-leading text analytics uncover the agent behaviors that most impact customer satisfaction and loyalty A majority of customer service agents aren’t incentivized to offer personalized, empathetic service, according to new Qualtrics research, and ⅓ say they don’t believe their performance is fairly evaluated Qualtrics, the leader and creator of the experience management (XM) category, today

Simon is pleased to announce the launch of Simon Search, a new and innovative search platform designed to enhance the shopping experience by giving shoppers the ability to research in-stock products available at participating retailers located within a Simon property. Simon Search is available to millions of shoppers through the Simon app, property websites, and interactive directories

NEW YORK, N.Y., June 21, 2022 (PRESSRELEASE.CC NEWSWIRE) — Mac Users from around the world face a common problem of having duplicate files accumulated in their computer over the period of time without even realizing their presence. These duplicate files not only consume a lot of space on the Mac hard drive, but also become

Yoav Kutner, CEO of OroCommerce suggested the solution to the ongoing industrial supply chain crisis must be technology. Read the recent article in Logistics Brew. According to Kutner, because buyers purchased more online, this purchasing path has driven demand at a time when supply chains are fragile. Companies react to shortages by stockpiling supplies, exacerbating

Trend Micro cloud-based email protection blocked 33.6 million threats last year Trend Micro Incorporated, a global cybersecurity leader, blocked over 33.6 million cloud email threats in 2021, a 101% increase on the previous year. This stark increase in attacks proves that email remains a top point of entry for cyber attacks. “Each year we see

New TELUS International survey results indicate that half of enterprises are using a single CX delivery partner to achieve all their customer experience goals Research commissioned by TELUS International, a digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, found that half of enterprises have reduced their CX

Newsroom AI, a London, UK- based content creation platform expands their technology portfolio with a new Conversational Content product under the name of Public. The new offering complements the company’s flagship Stories creation suite, licensed by leading global creators such as The Guardian, Yahoo, Google, Seven West Media or Lonely Planet. The new platform launches

SOLEDAD, Calif., June 21, 2022 (PRESSRELEASE.CC NEWSWIRE) — EV Range, Inc., the leader in zero emission vehicle charging station management software solutions and installation services today announced the launch of new fast chargers for electric vehicles in Soledad, California. The EV market is quickly moving from early adopters to the mass market with EVs becoming