Enterpret, a leader in customer intelligence, announced the launch of a new agentic customer feedback platform designed to help companies move from understanding customer issues to resolving them autonomously. The platform ingests feedback from more than 50 channels and continuously maps customer interactions across products, support, and community conversations. By replacing manual tagging and maintenance with adaptive AI, Enterpret enables teams to identify issues affecting key customer segments, quantify potential revenue impact, and take action in real time. Companies including Perplexity, Notion, Canva, and Fanatics use Enterpret to strengthen product performance and customer loyalty.

“Enterpret gives us that capability, transforming what was once overwhelming noise into clear, real-time insights we can use to drive action,” said Nick Bell, CEO of Fanatics Collect.

Increasing retention by just 5% can boost profits by as much as 25–95%, but most organizations still have a broken relationship with their customers. That’s because businesses are still relying on either legacy product analytics or customer surveys to understand their most pressing business needs. But these methods offer a narrow and outdated view of the user experience and ultimately lead to higher churn rates.

Marketing Technology News: MarTech Interview With Chris Golec, Founder and CEO at Channel99

Enterpret takes a different approach. It autonomously pulls feedback from both inside the product and external channels like Intercom, Gong, Reddit, X, and more — giving teams a holistic picture of the customer and product experience. It transforms scattered feedback into a single, living source of truth that evolves as products, customers, and markets change. Its newest platform is built on an agentic architecture that moves beyond analysis to autonomous action so customers can detect issues, quantify impact, and resolve them in real time.

“Our mission is to relentlessly enhance the collector experience,” said Nick Bell, CEO of Fanatics Collect. “Feedback doesn’t arrive in tidy survey results — it pours in from dozens of channels simultaneously. The challenge isn’t a lack of data; it’s making sense of it fast enough to act. Enterpret gives us that capability, transforming what was once overwhelming noise into clear, real-time insights we can use to drive action. That level of context is essential to serving collectors as we continue to grow.”

The platform is powered by a breakthrough architecture built on two core innovations: a Customer Knowledge Graph that connects feedback across users, accounts, opportunities, and products, and an Adaptive Taxonomy that eliminates manual tagging and evolves automatically as businesses grow. Together, these capabilities ensure feedback data is trustworthy, traceable, and tied directly to revenue impact.

Key innovations include:

• Customer Knowledge Graph: Turns scattered feedback into a living system of record, tying every comment or complaint directly to accounts, adoption, and revenue.
• Adaptive Taxonomy: Learns customer language as it evolves, so teams never waste time manually tagging or retrofitting rigid templates.
• Wisdom AI Agent: Lets anyone ask natural-language questions (“Why are signups stalling in Europe?”) and get instant, context-rich answers inside Slack, Jira, or ChatGPT.
• Action Agents: Acts on signals in real time, from detecting emerging bugs to escalating premium account issues before they churn.

“When companies miss what their customers are telling them, the cost is massive,” said Varun Sharma, Co-Founder and CEO of Enterpret. “Features go unused, churn rises, and growth stalls. The Enterpret Platform is the only solution that unifies hundreds of disjointed systems and turns raw feedback into actionable insight, helping businesses build what customers actually want while protecting their bottom line.”