In its vendor profile of InMoment, Forrester states that the company’s acquisitions of MaritzCX in 2020 and Lexalytics in 2021 are “…paying off—the acquisitions beef up InMoment’s people-oriented text analytics capabilities and enable it to address all relevant use cases (beyond just VOC or CX analytics).” The report states “InMoment XI is a solid choice for customers who want a platform with a well-balanced mix of knowledge and ML-based AI, the ability to deploy OOTB solutions quickly, and deep custom application development capabilities (especially for embedded analytics).”
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“InMoment XI is a solid choice for customers who want a platform with a well-balanced mix of knowledge and ML-based AI, the ability to deploy OOTB solutions quickly, and deep custom application development capabilities (especially for embedded analytics).”
“We are pleased to be named a Leader in Forrester’s People-Oriented Text Analytics Platforms report,” says Mehul Nagrani, General Manager, AI Product & Technology. “It validates for us our approach to providing an integrated platform with deep expertise in analyzing both structured and unstructured data, and reflects the hard work of the team to integrate key Lexalytics text analytics and machine learning technology into our product portfolio. We are committed to delivering AI-based technology to further our ambition of helping businesses improve experiences for their employees and customers.”
InMoment is committed to helping brands using an integrated experience approach, to collect, listen to, and analyze feedback from every type of touchpoint and individual interaction throughout the customer journey. This is accomplished by focusing on omnichannel data integration, knowledge-based AI, document-level text analytics, natural language understanding, personalization, and by developing products that help businesses identify and act on the highest impact experiences—which analytics driven insight can help do—making people more productive, customers more loyal, and businesses more profitable.
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